Customer Support Representative

at  Wagestream

OUR MISSION

Wagestream is on a mission to bring better financial wellbeing to frontline workers.
We partner with some of the world’s most famous employers, like Pizza Express, Asda and the UK’s National Health Service, to give their teams access to fairer financial services - all built around flexible pay. Over three million people can now choose how often they’re paid, track their shifts and earnings, start saving, use budgeting tools, get free financial coaching, and access fairer financial products. All in one financial wellbeing super-app.
Wagestream is unique: VC-backed and growing at scale-up pace, but with a social conscience. The UK’s leading financial charities and impact funds were our founding investors, and we operate on a social charter - which means every product we build has to improve financial health and reduce the $5.6bn ‘premium’ lower-income earners pay for financial services each year.
You’d be joining a team of over 203 passionate, ambitious people, growing in Europe and the USA, building a category-leading fintech product and all united by that same mission.

REQUIREMENTS

We are seeking individuals who possess a strong enthusiasm and eagerness to learn, with a dedication to providing our exceptional users with an optimal product experience. Previous experience working within a financial regulated environment is highly advantageous, and while we will provide comprehensive training, having an interest in technology and a proactive attitude towards learning are essential attributes.
Location: This is a remote role with the expectation to come to the office for the first few weeks for Onboarding/Training and thereafter for team days, refresher training, team/company events etc and as/when necessary ( as specified below). You must live within commuting distance of our office in London. We are conveniently located within walking distance of Tottenham Court Road Station (Elizabeth Line exit on Dean Street is a 3-4 min walk from our office).
Onboarding/Training period will be onsite in our office and can last for up to 4 weeks; during this time your hours may differ to your contractual hours. Before we transition you to your contractual hours and remote working, we may require you to work core business hours in person at our office for an additional few weeks after the onboarding/training period in order to support you better.

• Your work environment is secure, quiet, and distraction free.
• A public or shared office space, coffee shop or an area that has an unsecured shared internet space are not an acceptable place of work.