Customer Support Senior Engineer

at  Ericsson

THE SKILLS YOU BRING:

• At least 5 years Unix/ Solaris or Linux experience.
• Good experience of ENM, ENIQ, OMBS, VIO is required, Cloud Native ENM,
• Good troubleshooting experience of Cloud Openstack, Kubernetes
• Good knowledge of 3rd Party cloud like Azure, Red hat OpenShift, VMWare is an advantage
• Databases: Administration of object, relational or graphing databases (5+ years’ proven experience) , Neo4J knowledge is essential.
• Experience with HP blade & EMC SAN solutions
• Networks: Experience of some of: ATM/IP, GPRS, GSM, WCDMA, LTE, IMS from either a telecom manufacturing company or telecom network operator is essential
• Scripting / Programming: Java, Perl, CORBA, SQL is anvantage.
• Proven TCP/IP and Veritas skills (Veritas Volume Manager, Veritas Cluster)
• 5+ years of troubleshooting experience in OSS RC/ENIQ/OMBS
• 2+ year of troubleshooting experience in ENM, VIO

• Provide Support on the Mobile OSS Product Portfolio as part of the M-OSS customer support Organisation
• Work Effectively in a team to solve complex issues
• Feed information from customer installations back into product design
• Participate in taskforces to solve persistent or blocking issues
• Communicate effectively with all stakeholders
• Participate in on-call rota as requested
• Flexibility to travel may be required from time to time