Customer Support Specialist - Afrikaans & English Speaker Required

at  Webfleet Solutions

We are seeking a full-time Customer Support Specialist who is passionate about our technology and dedicated to providing excellent customer service.
Your primary responsibility will be identifying, troubleshooting, and efficiently resolving customer issues by collaborating with peers and other customer-facing departments.
At Bridgestone Mobility Solutions, customer satisfaction is our top priority, and we strive to cultivate long-lasting relationships with our customers by consistently delivering exceptional experiences and prioritizing their needs.

• Customer-focused with a drive to deliver exceptional experiences;
• Capable of understanding and empathing with customer needs;
• Proficient in interpersonal communication with a diverse customer base
• Excellent written and verbal Afrikaans and English communication skills;
• Detail-oriented and well-organized;
• Enthusiastic about learning new products and technologies and applying that knowledge in practical ways;
• Capable of handling both proactive and reactive situations with strong attention to detail, even under pressure;
• Ability to adhere to standard processes and practices within designated service levels;
• Collaborative and a team player;
• Previous experience with CRM systems, such as Salesforce, is beneficial