Customer Support Specialist

at  Behringer

WE HEAR YOU

At Behringer, we see the inherent musician in every individual. You are our inspiration. Your aspirations to create, play, and share music drive us to provide transformative products at accessible prices. As an echo to our own humble beginnings, we’re dedicated to hearing you, understanding your needs, and equipping you with tools to fulfill your musical dreams. We’re not just building equipment; we’re fostering a community, empowering you through the universal language of music. Because for us, it’s not just about the sound—it’s about the experience, the journey, the transformation. Together, we create.
Job Description
Join us at Behringer, where we believe in harnessing the inherent musicality within everyone. We are in search of disruptive, digitally-minded individuals who are as customer-obsessed and passionate as we are. As leaders and ‘positive troublemakers’, we fuel an environment of innovation and disruption.
Join our team as a Technical Customer Support Specialist with a passion for live audio engineering and expertise in digital and analog audio mixers, PAs, digital stage boxes, amplifiers, and related equipment. Your role will involve providing top-notch technical support through tickets, phone, and live chat, addressing customer inquiries, troubleshooting issues, while maintaining a calm and empathetic approach.
You will play a crucial role in creating self-help technical support content, including FAQs, troubleshooting guides, and knowledge base articles. Collaborate with engineering and product teams to ensure accurate and comprehensive documentation. Engage with customers on social media, gather feedback, and build strong relationships with clients, partners, and distributors to ensure their satisfaction and loyalty.
We are looking for candidates with excellent communication skills, attention to detail, and the ability to convey complex technical solutions to customers of varying expertise. Familiarity with software documentation tools, Microsoft Office, Teams, and CRM systems is a plus. This is a remote position, offering work-from-anywhere flexibility and a supportive, collaborative work environment with a small team of around 30 professionals. Geeks and nerds are welcome to apply!

Qualifications

• Customer Support and Brand Experience Implementation and Operation
• Technical Support and Service Experience Implementation and Operation
• Automation and Compliance Implementation and Operation
• Performance and Analytics Implementation and Operation
• Cost Efficiency Implementation and Operation

Additional Information

Please refer the Job description for details