Customer Support Specialist

at  Boeing

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Boeing Global Services (BGS) Training Solutions is seeking a 1st Shift (10am - 6pm) Customer Support Specialist to join our Miami Florida Campus. With
over 15,000 customers and visitors per year, we are looking to expand our team. You will serve as the initial point of contact for the Miami Campus, checking in and verifying documentation, and or training, for guests from around the world. The campus handles flight training and maintenance programs for customers from multiple airlines.

BASIC QUALIFICATIONS (REQUIRED SKILL/EXPERIENCE):

• 3+ years of experience in customer support services and document compliance related fields
• 3+ years of experience working in a multi-functional team environment
• Experience in data analysis
• Proficiency with the Microsoft Office tool suite (Excel, Word, PowerPoint)

PREFERRED QUALIFICATIONS (DESIRED SKILLS/EXPERIENCE):

• Experience working in a fast-paced and deadline-driven environment
• Experience implementing process and/or strategy improvements and an applied understanding of Lean practices
• Experience in a role requiring strategic planning
• Interpersonal skills, teamwork, and customer focus are essential to be successful in the role.

TYPICAL EDUCATION & EXPERIENCE:

Education/experience typically acquired through basic education (e.g. High School diploma/GED) and typically 1 or more years’ related work experience or an equivalent combination of education and experience (e.g. vocational school/Associate).

• Responding to visitor/customer queries and needs
• Ensure TSA verification and requirements are met
• Ensures all audit requirements are in compliance
• Verifying training rosters
• Handling urgent schedule/training adjustments
• Leading VIP & regulatory authority visits to the campus from around the world
• Set up classrooms and review schedules
• Send schedules to customers and upload student information
• Review and use secure documentation handling processes, relating to fingerprinting and highly sensitive personal information
• Identify areas which require improvement