Customer Support Specialist

at  BP

JOB DESCRIPTION:

We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the complex challenges that matter for the future. We have a real contribution to make to the world’s ambition of a low carbon future. Join us, and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner, and to help the world get to net zero.
In Hungary, we operate bp’s Global Business Services organization which is an integrated part of bp. Our people want to play their part in solving the complex challenges facing our world today and, guided by our bp values, are working to help meet the world’s need for more energy while lowering carbon emissions. In our offices in Budapest and Szeged, we work in customer service, finance, accounting, procurement, HR services and other enabling functions – providing solutions across all of bp. Join our team, and develop your career in an encouraging, forward-thinking environment!

SKILLS:

Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer value proposition, Digital fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

Complete day to day incoming data monitoring and issue resolution related operational tasks from end to end
Leverage deep understanding of specific processes / systems and act as an escalation point of contact for any verbal or written form of enquiries internal contacts from the BP Business
Take ownership and proactively resolve data integrity related issues (working with other teams as appropriate):
Share feature requests and effective workarounds with team members
Follow up with relevant teams to ensure the technical issues are resolved in time
Exhibit Team Player characteristics, constructive communication and active listening skills at all times
Support the development and help maintain sound working relationships with key collaborators, customers and external service providers
Run and analyse reports
Log and follow-up incidents via Salesforce
Ensure that all processes are aligned with current ISO 9000 accreditation
Ensure that all activities meet with the BSC’s HSSE requirements
Supervise Team SOX compliance
Takes part in calls and communications with the business as assigned by the Team Lead
Support GBS activities through immediate triage, partner concern (high risk customer issues - financial, legal, reputation), resolution or logging and forwarding of customer inquiries / issues.
Service Management & Continuous Improvement
Manage and maintain customer expectations, referencing pre-established service level agreements where
applicable
Make recommendations on existing knowledge base documents and identify knowledge gaps
Highlight process gaps and inefficiencies; proactively seek solutions to inspire more productivity and / or level of service provided.
Perform user acceptance testing
Attend project calls related with the process development or systems supported