Customer Support Specialist

at  Caiz

Revolutionizing Islamic Finance with Blockchain Technology
Are you ready to be part of a groundbreaking initiative that combines Islamic finance principles with cutting-edge blockchain technology?
Look no further than CAIZ – THE FIRST ISLAMIC ECOSYSTEM BUILT ON BLOCKCHAIN.
At CAIZ, our mission is clear: to create a Fiqh compliant financial ecosystem that provides our community with fair and easy access to ethical financial products and services. We believe in empowering individuals to build a strong financial future while engaging in long-term economically beneficial behavior.
Our native coin, CAIZcoin, that fuels the CAIZblockchain. With CAIZcoin, you can make seamless payments, store value, and interact with a range of ethical financial products we are developing. The centerpiece of our ecosystem is the innovative CAIZapp, giving users complete control over their digital assets.
We are a passionate team reshaping finance, and we are expanding our dynamic workforce. Join us in a collaborative work environment focused on creating a fast and compliant money transfer structure.

EXPERIENCE:

• Experience: Minimum of 5 years of experience in customer support or a similar role (experience in Financial Industry is a plus). Knowledge or experience in Finance and/or Decentralized Finance and/or Cryptocurrency/Blockchain
• Communication Skills: Excellent verbal and written communication skills with the ability to communicate effectively and clearly with customers. Should be Fluent in English.
• Problem-Solving: Strong analytical and troubleshooting skills, with the ability to identify problems and provide appropriate solutions.
• Tech-Savvy: Proficient with customer service software CRM systems, and Microsoft Office Suite. Knowledge of Finance is a plus.
• Customer-Centric: A genuine passion for delivering exceptional customer experiences and a calm demeanor under pressure.
• Team Player: Ability to work well within a team, collaborate with other departments, and share knowledge to enhance customer service processes.
  Level of studies: Diploma, Bachelor or Master Degree in Economics, Business, Sales or similar
  Benefits

• Customer Assistance: Provide timely, courteous, and effective support to customers via phone, email, live chat, or social media channels.
• Issue Resolution: Diagnose and resolve customer complaints and technical issues, ensuring a high level of customer satisfaction.
• Product Knowledge: Maintain a deep understanding of our products/services and provide accurate, detailed information to customers.
• Ticket Management: Manage support tickets from creation through to resolution, ensuring each inquiry is documented, prioritized, and followed up on.
• Troubleshooting: Identify customer problems and provide clear, step-by-step solutions or direct them to appropriate resources or departments.
• Customer Feedback: Gather feedback from customers and relay important information to the relevant departments for product/service improvement.
• Escalation: Escalate complex or unresolved issues to the appropriate higher-level support or technical teams.
• Knowledge Base Maintenance: Help maintain and update internal knowledge base and FAQs based on common customer inquiries and new product/service updates.
• Provide accurate, valid, and complete information by using the right methods/tools
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
  Requirements