Customer Support Specialist (Dutch/Flemish speaker)

at  Salonkee SA

JOIN SALONKEE AND REVOLUTIONISE THE BEAUTY AND WELLBEING INDUSTRY!

Are you passionate about transforming the beauty and wellbeing industry through digital innovation? Look no further than Salonkee! As a leading European software company, we provide cutting-edge digital solutions to hair and beauty businesses, revolutionising the way they operate.
At Salonkee, we are on a mission to digitalize the beauty and wellbeing industry, offering a comprehensive suite of high-end software tools. From intuitive calendars and client databases to seamless online bookings and point-of-sale systems, we empower salons to streamline their operations and provide an exceptional customer experience.
Join our talented team as a Customer Support Specialist in our Customer Success department and contribute to shaping the future of this dynamic industry. As part of Salonkee, you will have the opportunity to work on innovative projects, collaborate with like-minded professionals, and make a lasting impact.
We value creativity, innovation, and a collaborative spirit. We foster a supportive and inclusive work environment where your ideas are valued and encouraged. Your contributions will be crucial in driving our continued growth and success.

• Handle client requests through phone, email and live chat
• Prioritise, troubleshoot and resolve technical issues
• Provide support to all users of the platform
• Investigate any occurring customer problems
• Report issues and requests to the relevant parties internally
• Respond in a professional and timely manner to clients
• Optimise client projects and provide solutions for platform issues
• Demonstrate team spirit and work towards the benefit of the team as well as the company