Customer Support Specialist

at  eloomi

As part of our Customer Support team you will be responsible for supporting our valuable customers mainly through our live-chat and inbox helping them in setting up and using their eloomi solution. It is a must, that you have excellent English language skills (written and spoken).
You will be specialising in supporting our European customers, a hugely exciting growth market for eloomi.
Sounds pretty awesome, right? Up for this chance to drive people development and to make a difference for eloomi’s great customers? Then read on!

SKILLS AND QUALIFICATIONS IN THE JOB

• Experience in running software support for customers
• Experience in using live-chat support systems (Intercom, etc.)
• Super calm mind to allow you to always communicate in a way that contributes to the appropriate experience for our customers even in extremely busy situations where you’re juggling multiple tasks simultaneously
• Organized and methodical with excellent follow-up procedures to ensure customer expectations and SLAs are met
• Knowledge of API, SQL and basic knowledge about integrations
• Excellent communication and customer interaction skills
• Comfort working in a fast-paced and -changing environment
• Excellent task management and prioritization skills

Please refer the Job description for details