Customer Support Specialist (English & Swedish) (w/m/d)

at  Billie

We are Billie, the leading provider of Buy Now, Pay Later (BNPL) payment methods for businesses, offering B2B companies innovative digital payment services and modern checkout solutions. We are to create a new standard for business payments and have made it our mission to simplify the purchasing experience for all businesses making it a tool for growth. Our solutions are based on proprietary, machine-learning-supported risk models, fully digitized processes and a highly scalable tech platform. This makes us a deep-tech company building financial products, not the other way around. We love building simple and elegant solutions and we strive for automation and scalability.

WHO WE ARE LOOKING FOR:

• 2+ years experience in a customer-oriented role (preferably on the phone) / Merchant / Customer Service experience
• Sales and/or Call centre experience would be great
• You have a passion for financial/complex technical products, innovations and startups and being a part of a fast-growing environment
• You have strong communication skills to assist our merchants and internal stakeholders
• You are fluent in English and Swedish both verbal and written
• Your work style is detail-oriented, proactive and self-motivated
• You feel comfortable in an aspiring venture with ambitious goals and incredible growth in an international working environment
• A prior working experience in a fast-growing tech environment, ideally in Fintech would be a plus

• As a Customer Support Specialist, you will be the first point of contact for our merchants and customers, being the key interface to all operational departments, and answering incoming customer requests by phone, email and chat
• You work closely with our Risk-, Product- and Tech Department and coordinate customized solutions in cooperation with all relevant internal stakeholders
• You will be a major contributor to the client experience and satisfaction at Billie and reliably take care of all customer concerns
• We actively design a work environment, in which all employees have several challenges for professional and personal growth
• You will be working flexible hours between 8 AM and 6 PM throughout Monday to Friday (no weekends) in a hybrid setup (office/remote)
• You will have a chance to grow both horizontally and vertically - we have a strong internal mobility program that allows you to explore career trajectories within Billie