Customer Support Specialist - German speaking (f/m/d)

at  Moss

AT MOSS, WE HELP COMPANIES SPEND SMARTER. WE’RE A PLACE WHERE ASPIRING, ADAPTABLE QUICK-THINKERS THRIVE, AND WE’RE SET TO BECOME THE NEXT LEADING SPEND MANAGEMENT PLATFORM IN THE EUROPEAN FINTECH INDUSTRY.

Our Customer Support team is seeking a Customer Support Specialist (f/m/d). Your role will be instrumental in facilitating a flawless processing of inquiries from our customers. This is an opportunity to gain a deep understanding of our product, solve complex and technical problems and provide a stellar experience to our valued business customers.

ABOUT YOU

We think you’ll need the following experience and qualifications to succeed in the role:

• Previous experience in any customer facing or related roles
• Fluent German (C1) and English (C1)

In addition, here are the skills and attributes we are looking for:

• Methodical thinker - You have a data-driven, structured and solution-oriented way of working, you work through priorities calmly and systematically.
• Proactive problem-solver - You take ownership in finding solutions to complex problems, and you go one step further in looking for solutions that stop the problem from happening again.
• Clear Communicator - You are able to communicate complex topics to a range of audiences in a clear, concise, and expert manner in written and oral form. You remain composed in difficult situations.
• Customer oriented - You empathize with your customer’s challenges and pain points to better understand their needs and find a swift solution.
• Quick learner - You are quick to understand new technologies, processes, products, and enjoy keeping up to date and learning. You are keen to understand internal and the customers’ financial processes.

YOUR RESPONSIBILITIES

Here’s a bit more on what you can expect to be doing day-to-day:

• You handle customer support queries via calls, chat, and emails, acting as the first point of contact
• You gain insights about our customers’ needs through your interactions and channel these back to our product team to improve our customer experience
• You continuously innovate and optimize internal processes with the team to elevate the customer experience

We think you’ll need the following experience and qualifications to succeed in the role:

• Previous experience in any customer facing or related roles
• Fluent German (C1) and English (C1