Customer Support Specialist (Incident Resolution)

at  RateHawk

Remote, , Peru -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate18 Jan, 2025USD 600 Annual20 Oct, 2024N/AGood communication skillsNoNo
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Description:

HEY THERE!

Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team?
At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Specialist (Incident Resolution) to help us keep our clients happy and our operations smooth.

WHO WE ARE:

We’re a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you!

Responsibilities:

  • Rapidly and effectively resolve client issues: Handle problems sent to you by retail and corporate clients through our CRM system.
  • Advise clients: Provide expert advice on bookings and our products.
  • Communicate: Engage with suppliers, hotels, and clients via email and phone.
  • Work with systems: Utilize CRM systems and our internal databases efficiently.


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Information Technology/IT

HR / Administration / IR

Other

Graduate

Proficient

1

Remote, Peru