Customer Support Specialist ( IT - Education )

at  Impact Food Group

Role: Customer Service / IT Support ( Education )
Salary: Excellent Salary / Package plus Great Benefits
Location: Woking (Head Office)
At Impact Food Group, we’re more than a school caterer. The people are the heart of what we do. We’re driven by creating a positive food culture and helping more students eat better food. Making a positive social impact is at the centre of our identity. We tirelessly learn, develop and make improvements in every way, every day.
Delivered by our distinct and industry leading brands; Innovate, Cucina and Chapter One, we cater for over 350,000 students. Due to continued business growth an exciting opportunity has arisen to join the Business Support Team at Impact Food Group
This is a Head Office role and you will be joining a growing a brilliant team that is making a real impact on the success of Impact Food Group.

• Provide first line customer support on queries and technical issues to both internal and external stakeholders. (Using Kanpla)
• Collaborate with third-party partners to investigate and troubleshoot issues.
• Collect and analyse data from our internal teams.
• Building and uploading menus to our ordering platforms in a timely manner.
• Data analysis, identifying trends and patterns.
• Constantly working to improve system efficiencies and enhancements
• Processing of refunds and account reconciliations
• Onboarding new contracts to systems