Customer Support Specialist (m/f/d) - remote

at  BLIQ

YOUR MISSION

Bliq is the newcomer and fastest-growing startup in Europe’s mobility industry: At Bliq, our mission is simple: put drivers first to serve riders better. As one of Europe’s fastest-growing mobility startups, we are reshaping the on-demand economy through innovative technology and a driver-centric approach.
Join our Growth Operations team and make a real difference for our drivers and riders at the frontline of our business. As part of a small team of experienced industry professionals from companies like Uber, FreeNow, Bolt and Careem, you’ll have the opportunity to provide exceptional customer service to drivers and riders who rely on our app every day. If you are passionate about helping others, thrive in fast-paced environments, and want to be part of a team that is making a real impact, apply now!

Your responsibilities include, but are not limited to:

• Respond to customer inquiries and complaints via chat and email in a timely and professional manner
• Troubleshoot and resolve customer issues related to the use of our platform
• Provide accurate and helpful information to customers about our services and policies
• Escalate complex or unresolved issues to other teams for further assistance
• Maintain detailed records of customer interactions and transactions
• Continuously update knowledge of the company’s services and policies to effectively assist customers
• Continuously strive to improve the customer experience and suggest improvements to the app and customer service process
• Work closely with our development team to report and track bugs

ABOUT US

With Bliq, we are building a next-gen ride-hailing company with a special focus on drivers. We’ve spent the past three years building the Bliq Driver app that helps drivers control the biggest platforms in their area on a single interface, work easier, and earn more. Since our launch, more than 100,000 have already done 50+ million trip offers.
Last year, we started “Bliq for passengers,” an app that is currently already used by 200,000+ riders to find the fastest or cheapest ride wherever they need to go. Our vision is better earnings for drivers and better passenger fares, achieved through fostering competition.
We already have colleagues from a total of 12 countries, a truly international, diverse, and open-minded team.
We value teamwork, entrepreneurial spirit, and technology. We work and play equally hard. We’ve grown 20 times over the past 6 months while improving the lives of thousands of drivers and passengers, and we’ve got global expansion plans.
If you’ve ever wanted to join a super-star team and change the world for the better, this is your chance. Apply now, let’s get to know each other!

• Respond to customer inquiries and complaints via chat and email in a timely and professional manner
• Troubleshoot and resolve customer issues related to the use of our platform
• Provide accurate and helpful information to customers about our services and policies
• Escalate complex or unresolved issues to other teams for further assistance
• Maintain detailed records of customer interactions and transactions
• Continuously update knowledge of the company’s services and policies to effectively assist customers
• Continuously strive to improve the customer experience and suggest improvements to the app and customer service process
• Work closely with our development team to report and track bug