Customer Support Specialist

at  NBCUniversal

Company Description
BRS Golf Ltd, a division of NBC Sports Next, is an innovative technology company that powers solutions for golfers and golf courses to better connect. At BRS Golf, our course management software and services help our Golf Course partners increase their rounds and revenue and manage their business operations. GolfNow is the world’s largest online tee time marketplace, used by over 3.5 million golfers worldwide. From our award-winning international HQ offices in Belfast, we are driving forward and reshaping an entire industry, building innovative new web-based and mobile products, and assisting golf course operators to manage profitable and sustainable businesses.
We take pride in offering an exceptional team member experience with generous benefits and perks designed to offer financial security, support wellbeing, and enhance work-life balance. Learn more about working with BRS Golf via www.brsgolf.com/web/careers. This is a great opportunity to advance your career and be a part of an exciting business with plans for significant future growth.
Job Description
The Customer Support Specialist will be a crucial member of the broader Customer Success Team. Responsible for delivering top-tier customer service throughout the sales process on our distribution platform, golfnow.com, the role involves tasks like modifying bookings and handling new bookings generated through the website.
The ideal candidate will possess a strong passion for delivering exceptional customer care and aim to interact with customers and suppliers as part of a highly motivated team dedicated to exceeding client expectations.

In fulfilling the role’s key responsibilities, the Customer Support Specialist’s key priorities will include;

• Customer Service: Resolve product or service issues, clarify requirements, offer solutions, and ensure client satisfaction.
• Sales Support: Recommend products or services based on client needs.
• Booking Support: Assist in daily website booking tasks, including manual processing.
• Product Support: Aid the account management team with weekly checks and general club support.
• Relationship Building: Establish connections internally and externally through regular communication.
• Proactive Approach: Respond to and follow up on sales inquiries promptly.

Qualifications

MINIMUM REQUIREMENTS:

• Customer Focus: Prior experience in a technology-focused customer environment is preferred but not required for entry-level candidates.
• Basic Tech Skills: Familiarity with communication/CRM platforms and remote support tools is advantageous; willingness to learn new technologies is essential.
• Tech Enthusiasm: Passion for technology and a curiosity to learn are key traits for entry-level candidates.
• Communication Skills: Strong communication skills are necessary; prior experience in call handling and assisting end-users is a plus.
• Proactive Attitude: Demonstrated proactive problem-solving and time management skills are important for entry-level candidates.
• Team Collaboration: Ability to work in a fast-paced team environment and contribute effectively is valued.

DESIRABLE SKILLS:

• Bachelor’s Degree: While not mandatory, a degree in Computer Science, Business, or Communications is desirable.
• Interest in Sports Technology: Passion for sports and sports technology is a plus.
  Additional Information
  NBCUniversal’s policy is to provide equal employment opportunities to all applicants
  and employees without regard to race, color, religion, creed, gender, gender identity
  or expression, age, national origin or ancestry, citizenship, disability, sexual
  orientation, marital status, pregnancy, veteran status, membership in the uniformed
  services, genetic information, or any other basis protected by applicable law.
  If you are a qualified individual with a disability or a disabled veteran, you have the
  right to request a reasonable accommodation if you are unable or limited in your
  ability to use or access nbcunicareers.com as a result of your disability. You can
  request reasonable accommodations by emailing AccessibilitySupport@nbcuni.com

• Customer Service: Resolve product or service issues, clarify requirements, offer solutions, and ensure client satisfaction.
• Sales Support: Recommend products or services based on client needs.
• Booking Support: Assist in daily website booking tasks, including manual processing.
• Product Support: Aid the account management team with weekly checks and general club support.
• Relationship Building: Establish connections internally and externally through regular communication.
• Proactive Approach: Respond to and follow up on sales inquiries promptly