Customer Support Specialist

at  Octopus Energy Group

Help us make a big green dent in the universe. We’re on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality.
When you explain how solar works, you’ll light ‘em up. We’re on a mission to drive the global renewable energy revolution, and we need loads more people to help us brighten the world with our reality.
We’re spearheading the transition through the installation of in-home technologies; from smart meters and EV chargers to low carbon heating. Our smart energy and low carbon heating solutions mean our customers can enjoy clean, green and cosy homes.
We’re head-over-heels for Solar Panels – which provide an ultra-efficient and reliable way to harness the power of the sun and store this in highly efficient batteries for when your home needs it most. You’ll get to know and learn to love them as much as we do at our £10m training and R&D centre, before hitting the ground running and educating our customers on these magical systems.
As a solar customer support specialist, you’ll be responsible for supporting customers once the sale of solar panels has closed. All our customers are passionate and excited for their green energy technology, so it’s your job to keep that excitement up.We’re looking for people who can join us on the front line, supporting customers with a passion for our mission and growing their career with us.

IF THIS SOUNDS LIKE YOU THEN WE’D LOVE TO HEAR FROM YOU.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we’ll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we’re looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone

• Support the post-sales process by being the go-to-person for your customers, generating handover documents, booking installations, and loads more
• Collaborate with survey, installation teams and third party supplier to make the solar magic happen
• Staying on top of all admin to ensure a smooth, enjoyable experience for our customers
• Become an expert in solar with real ownership in the navigation of the installation journey and all it’s excitement
• Be a real advocate for the technology that we are excited to launch across the UK and beyond!