Customer Support Specialist - Prestige

at  Shutterfly

At Lifetouch (part of the Shutterfly family of brands), we believe there is extraordinary power in the self-expression. Built on the tradition of “Picture Day”, Lifetouch has captured the unique personalities of children and families for more than 85 years.

What You’ll Do Here:

• Provides exceptional customer service to customers at a studio or school location.
• Assists students with appointments and session consultations.
• Checks students in and gathers the necessary information for their photography session.
• Efficiently guides students through their photography experience.
• May answer the telephone in a studio location and routes calls; directs visitors/customers to appropriate employees or escalates customer inquiries to the Manager.
• Represents Lifetouch in a professional manner at all times, while adhering to all Company policies including handling of customer payments.
• Uses safe work habits and adheres to all safety rules and PCI compliance.
• Safeguards and properly handles job bags.

The Skills You’ll Bring:

• High School diploma or equivalent and/or formal customer service training.
• 1-2 years of customer service experience preferred.
• Basic computer skills, including word processing and spreadsheet software desired.
• Superior phone and customer service skills/etiquette.
• Excellent verbal, written, listening and interpersonal skills.
• Strong problem solving and organizational skills.
• Ability to deal patiently with problems while remaining courteous and calm.
• Ability to handle confidential information.

Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people. Learn more about our commitment to Diversity, Equity and Inclusion at Shutterfly DE&I.
This position will accept applications on an ongoing basis until filled

• Provides exceptional customer service to customers at a studio or school location.
• Assists students with appointments and session consultations.
• Checks students in and gathers the necessary information for their photography session.
• Efficiently guides students through their photography experience.
• May answer the telephone in a studio location and routes calls; directs visitors/customers to appropriate employees or escalates customer inquiries to the Manager.
• Represents Lifetouch in a professional manner at all times, while adhering to all Company policies including handling of customer payments.
• Uses safe work habits and adheres to all safety rules and PCI compliance.
• Safeguards and properly handles job bags