Customer Support Specialist

at  PROK Conveyor Components

ABOUT US

PROK Conveyor Components, Australia’s largest conveyor components manufacturer, specialising in pulleys and idlers. With over 130 years of proven track record in quality conveyor components, PROK prides itself on forming strong industry and customer relationships. PROK will continuing to achieve this throughout 2024 by rolling out an extended product range and opening new regional service facilities.

• Respond to customer enquiries regarding conveyor components, providing technical information, and guiding them through the selection process.
• Customer call support and direction to respective teams
• General office administration
• Accurately interpret customer orders, ensuring that the correct conveyor components are selected and processed for despatch.
• Support PROK’s customers with their strong understanding of our conveyor components and their applications.
• Coordinate with the warehouse and logistics teams to ensure timely order fulfillment and delivery.
• Escalate critical orders/enquiries to the Manufacturing and Sales teams and keep customer informed of progress.
• Support our AM Sales team with day-to-day enquiries.
• Liaise with Inventory Controllers to ensure appropriate stock levels and stocked items.
• Liaise with all other AM overseas customers and assist in the preparation of the logistics and tracking of Export goods.
• Stay updated on industry trends and product developments to provide informed assistance to customers.
• Perform Document management to support operational teams.
• Responsible for accurate data management of job registers
• Periodic and monthly invoicing activitie