Customer Support Specialist - Remote/Hybrid in Dubai

at  ROI Hunter

Who are we looking for? We’re on the hunt for an enthusiastic Customer Support Specialist who thrives on tackling technical and marketing challenges for our platform’s clients. Our Support team is the backbone of our company - join us and become one of the heroes!
Where? This is a flexible position. We have an office in JLT where you are more than welcome to work there or work from home, we will not require you to have specific on-site working days.
️ When? On mutual agreement

WHO WE ARE

Start-up originally from Brno, CZ, but now operating worldwide. Helping companies through our Product Performance Management platform with scaling their digital promotions and commercial activities. Being really good at that - influencing every 67th online purchase worldwide, working with major retailers like Adidas, Boohoo, M&S, River Island, and Farfetch. Learn more in this video.
Official partner for the big players - Meta Business & Instagram and Google.
Proud employer of over 90 Hunters around 4 continents, 20 nationalities on board.

As a Customer Support Specialist at ROI Hunter, you’ll be at the forefront of client assistance, primarily engaging with them through Intercom, as well as other communication channels like chat and email, serving clients in the Middle East, Africa, and Asia.

• You will support Meta and Google marketing issues within our platform

• Processing and discussing product feedback with our product managers, and reporting any discovered issuesShare ideas for continuous improvement and new learnings