Customer Support Specialist (Spanish+English)

at  Packly

Packly is a Tech Product Company that has built an innovative platform to design and produce high quality custom packaging with no minimum order.
We are revolutionizing the packaging industry with a state of art packaging creation experience. We achieve this by enabling packaging creators and designers to seamlessly upload their creation, prototype it in 3D, share with stakeholders and then print highly customized packaging starting from 48hrs, no matter if 1 or 1.000.000.
At our core, we are committed to being truely green, embracing the circular economy and reducing waste in every aspect of our activities.
Our sustainable processes and 100% recyclable products align with our vision to create environmentally responsible solutions. Also by nature of our design and printing setup, we eliminate the need for oversized, standard and non-attractive cardboard packaging. We are recognized as a market leader in Web-to-Pack, allowing our users to create an ultimate unboxing experience for their customers whilst protecting the contents in a relevant manner.
Thousands of happy customers have enjoyed the Packly Experience and we are now expanding our Team to serve our global community even better. We are seeking talented individuals who share our passion for both packaging and technology and are eager to contribute to our ambitious plans.
Join us as we continue to transform the packaging industry with our cutting-edge solutions!

CUSTOMER SUPPORT SPECIALIST - JOB DESCRIPTION

Packly is a dynamic, fast-paced and ever-changing environment. As a Customer Support Specialist you will be a point of reference for our customers, guiding them through the purchasing process of our products and providing them with the necessary support.
A key part of your role is ensuring that customers are perfectly satisfied and aware of all our products.
You will be part of a dynamic and multicultural team and you will have the chance to work in a challenging atmosphere connecting with our Italian and international customers.

REQUIRED SKILLS AND QUALIFICATIONS

• Mother tongue knowledge of Italian;
• Professional knowledge of Spanish and English is a mandatory requirement;
• Familiarity with digital tools and technologies such as CRM software;
• Excellent communication and negotiation skills, with the ability to build and maintain long-term client relationships;
• Customer-centric mentality and ability to collect customer feedback and needs;
• Self-motivated and goal-oriented approach, with a passion for achieving and exceeding targets.

PREFERRED SKILLS AND QUALIFICATIONS

• Proficiency in an additional language (French or German) is highly desirable and considered as a plus.
• Bachelor’s degree in business, marketing, or a related field;

Please refer the Job description for details