Customer Support Specialist

at  Stella Futura AB

Are you ready to be at the forefront of shaping the energy infrastructure for the future?
Our society is undergoing a significant green industrial revolution. To keep pace with the rate of electrification and renewable energy expansion we need to be installing 10 MW of Battery Energy Storage Systems (BESS) every other week until 2030. Multiply that figure by 10 when considering wider Europe.
At Stella Futura, we aim to address these challenges and ensure the energy supply for the future. We achieve this by designing, owning, and operating BESS facilities across the Nordics. Rooted in engineering expertise, focusing on financial innovation and flexible commercial solutions, we pioneer new modern energy infrastructure across the region.

Who we are seeking:

• 2+ years of experience in a similar customer support role within battery energy storage systems, renewable energy, electrical infrastructure, or related sectors.
• Experience in customer ticketing systems.
• Excellent communication skills in swedish and english.
• A customer-focused mindset with the ability to manage and prioritize multiple customer requests while maintaining a high level of service quality.
• Strong interpersonal skills to build and maintain positive relationships with customers

As a customer support specialist, you will play a central role in providing exceptional service and support to our customers. Your key responsibilities will include:

• Structuring and setting up the customer support function.
• Provide outstanding customer support via various channels, including phone and email.
• Resolve customer issues in close collaboration with the rest of the organization. Including further escalation to the right department (service, finance, tech etc.).
• Improve and streamline customer support processes.

Who we are seeking:

• 2+ years of experience in a similar customer support role within battery energy storage systems, renewable energy, electrical infrastructure, or related sectors.
• Experience in customer ticketing systems.
• Excellent communication skills in swedish and english.
• A customer-focused mindset with the ability to manage and prioritize multiple customer requests while maintaining a high level of service quality.
• Strong interpersonal skills to build and maintain positive relationships with customers.

To succeed in this role:
We are looking for you who enjoys solving problems and works well in a fast-paced environment. Your ability to work in an organized, collaborative way helps you prioritize tasks based on their importance and impact on the company. We value qualities like curiosity, adaptability, decisiveness, and a commitment to always improving and sharing knowledge. As a member of our team, we expect you to take initiative in your professional growth and contribute to Stella Futura’s development.