Customer Support Specialist

at  Topps Tiles

WHO WE ARE

Big things are happening at Topps Tiles. As Britain’s largest specialist tile retailer, selling only the very best quality on-trend products, £1 of every £3 spent in the UK domestic tile market is spent with us. And we’re as big on career opportunities as we are on outstanding service and great value. After all, it’s brilliant, friendly, knowledgeable people that make us special. Right now we’re on a journey of exciting growth, as we build on seven consecutive years of success – there’s never been a better time to join the Topps Tiles family.

PROCESS

• Represent the business in a friendly, confident and professional manner.
• Take ownership of enquiries to the point of resolution or an effective handover where resolution is not possible.
• You should always be looking for the learnings in a situation, with a mindset of understanding why or how we have not offered the experience expected and be confident in suggesting change

ESSENTIAL

• A personal drive to offer brilliant levels of customer support.
• Reliable and dependable.
• An enthusiastic and positive approach mindset.
• A customer first mentality, solving the issue at hand then looking for the learnings.
• Great communication skills with an articulate capability.
• Basic computer competency.

You will be the first point of contact for customers who interact with us by phone, email or our live chat facility. You will assist our store teams where required and have a personal drive to offer brilliant frontline support in all instances.
You will work with the team to provide constructive feedback on areas of the business that you feel are causing friction in the customer experience, with the desire to continually make improvements that enhance the customer journey.