Customer Support Specialist with German

at  PartnerHero

ABOUT US

A little about us. We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.
We are recognized as a Most Loved Workplace, and we think it’s because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at PartnerHero, enjoy your day-to-day, and thrive.

ROLE DETAILS

Type of Support: Omnichannel (Email, chat, phone, social media)
Contract Duration: Permanent
Training Schedule: Monday - Friday, 8:00 am - 5:00 pm EET | Saturday / Sunday off
Work Schedule: Tuesday - Saturday, 9:00 am - 6:00 pm EET | Sunday / Monday off
Work Type and Location: Remote, South Africa or Romania
Expected Start Date: as soon as possible

THE ROLE

We are currently looking for a motivated German Technical Support Associate to support a new partner in the Medical Field. This new partner is passionate about helping people! Their mission is to democratize healthcare by making medical imaging accessible to everyone around the world. To support this team, we are searching for candidates who have strong customer support skills, excellent communication skills, a passion for healthcare, and the ability to provide customers with personalized support through phone, email, and chat.
In this role you should enjoy thriving in dynamic and flexible environments, taking ownership of our partners’ brands, product, and opportunities, and using their creative problem-solving abilities to go above and beyond expectations.

WHAT YOU’LL DO:

• Providing excellent, friendly and positive customer service via email, chat and/or phone
• Helping customers solve problems with strong troubleshooting, reading comprehension and problem-solving skills
• Analyzing recurring customer issues and creating insight reports to help our Partners make their businesses better
• Answering pre-sales questions and qualifying leads to sales
• Helping customer with their payment process
• Able to work independently and collaboratively