Customer Support Specialist with Italian

at  Concentrix

Job Title:
Customer Support Specialist with Italian
Job Description

OUR REQUIREMENTS:

• A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills.
• Passionate about creative problem solving for customers and end users.
• Fluency in Italian (C1 level) and communicative knowledge of English (B2 level)
• Self-motivated, eager to learn and thrive in a collaborative environment.
• Capable of adapting quickly to changing priorities
• Experience with or able to quickly pick-up: Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce.

• Develop an in-depth knowledge of our client’s platform.
• Provide high-quality product support for customers to effectively resolve their issues through email, chat, and phone.
• Communicate thoughtfully to provide answers to questions for both technical and non-technical end users.
• Diagnose software problems and resolve customer complaints using established processes.
• Provide support & guidance on non-technical related questions (e.g: marketing, sales, or other e-commerce setup questions)
• Communicate thoughtfully and effectively with all customers.
• Document troubleshooting and problem resolution steps.