Customer Support Team Leader (Housing - Tenancy Sustainment)

at  Golding Homes

It’s a great time to join Golding as we’re an efficient, local, visible and listening organisation, providing sustainable homes and communities. We’ve established a strong track record for building quality homes and investing in our local communities.
We are excited to recruit for this role at Golding and appoint a Customer Support Team Leader (Housing) to join our Tenancy team, where you’ll be able to play a key role in shaping our future.
In this key position, you will be responsible for leading our support team which includes our welfare benefits, employment advice, tenancy sustainment and handyperson services.

WHAT YOU’LL BE DOING

• You’ll undertake the day to day line management of the team of support advisors to ensure the delivery of high quality customer focused support services.

• Supporting the Customer Success Manager in achieving a high performing team. Helping deliver high quality support services for Golding Homes to ensure support is provided to customers to sustain tenancies and support them where needed.

• You’ll support, coach, train and work collaboratively with the Support Team to achieve maximum performance. Managing and motivating individuals to ensure they provide a quality customer focused and performance driven service.

WHEN AND WHERE YOU’LL BE DOING IT

You will enjoy a 37-hour working week and earn an annual salary of circa £44,100.
Our Hub, Home, Roam approach allows you to work from wherever suits you best whilst also having a central workspace to collaborate and come together. Our head office is in central Maidstone and is a new, modern and bright space which inspires creativity and innovation.