Customer Support Technician-German Speaking

at  NAVEX Global

It’s fun to work in a company where people truly BELIEVE in what they’re doing!
We’re committed to bringing passion and customer focus to the business.

• Accurately and efficiently manage customer support requests via phone, email and customer portal within service level agreement requirements
• Diagnose, prioritise and troubleshoot customer issues through to resolution
• Develop a complete understanding of customer’s needs and problem to assist with system configuration changes that meet their expectations
• Consistently educate/train customers on solutions with the goal of helping them achieve their objectives with our systems
• Leverage your product and platform knowledge to identify potential system and customer relationship enhancements, including upsell opportunities within existing customer base to optimise customer system performance
• Interpret and communicate specialised technical material into information usable by customers
• Establish project tasks, related timelines and update NAVEX’s CRM
• Work with cross-functional teams to ensure customer objectives are met, including customer input communications to product development
• Manage confidential and proprietary customer informatio