Customer Support Training and Performance Manager

at  Parkdean Resorts

Join Parkdean Resorts as our Customer Support Training and Performance Manager.
Are you a pro at boosting performance and driving customer satisfaction? We need you to lead our Holiday Sales, Holiday Home Ownership enquiries, and support teams to new heights! Your mission: crank up conversion rates, fine-tune efficiency, and wow our guests both in contact centres and on-park experience. Ready to make a real impact? Let’s create unforgettable experiences together!

SOME OF THE SKILLS AND EXPERIENCE WE ARE LOOKING FOR:

• You’ve got a track record of boosting team performance in customer experience or sales.
• Expert in identifying training needs and crafting top-notch training programs.
• Your communication skills inspire and motivate teams to greatness.
• Skilled in succession planning and nurturing future leaders.
• Analyse performance data and create winning strategies.
• Exceptional project management skills keep everything running smoothly.
• Experience in transformation
• Ready to dive in and make things happen with enthusiasm.
• Knowledgeable about both contact centre operations and in-person hospitality.
• Proficient in CRM systems and performance tracking tools.
  Whatever you do, please don’t filter yourself out! We are often flexible when considering an applicant’s skills and experience for a role. So, don’t be put off if you don’t tick all the boxes.
  Are we the right fit for you?
  At Parkdean Resorts we don’t leave unforgettable moments to chance.
  We pitch in, we have fun, and we grow, challenging and inspiring each other to make great things happen every, single, day. We’re the people people, Parkdean people - we’re family, ensuring holiday happy is never far away.
  We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact the team at Stephanie.wood@parkdean-resorts.com