Customer Support & Training Business Graduate

at  Leonardo UK Ltd

JOB DESCRIPTION:

At Leonardo, we have a fantastic new opportunity for a Customer Support & Training Business Graduate within the Customer Support & Training (CS&T) function.
Joining the 2 year Leonardo Graduate Scheme is the opportunity to be part of the next generation of our business. As a Graduate, you will join us on £33,000 with a welcome bonus and could receive a generous Temporary Accommodation Allowance if you move more than 40 miles away from home for the role.
Leonardo is a global high-tech company and one of the key players in Aerospace, Defence and Security. Headquartered in Italy, Leonardo has over 45,000 employees, of which 7,000 are based in the UK.
As one of the leading helicopter manufacturers in the world, Leonardo Helicopters is part of the multi-national Leonardo Group of world class engineering companies. Leonardo Helicopters designs, develops and manufactures an unrivalled range of the most advanced helicopters, rotary wing technology, also developing mission and performance critical systems. Our helicopters are used extensively in civil and military roles worldwide. Primary operations are in the UK, Italy, Poland and the USA.
The Graduate Scheme will start with an Induction into Leonardo, as well as your placement area. You will be provided with a wealth of development opportunities in both virtual and applied working environments. On our programme you will engage with challenging and exciting project work and deliver innovative business or technical solutions as part of a team of subject matter experts. Throughout the programme you will receive coaching and support from your team to achieve your objectives as well as your personal development goals. We are committed to developing our graduates into leading technical or business professionals.
At Leonardo we value individuals who continuously demonstrate a dedication to their personal development, and this is no different for our graduates. We have partnered with Coursera & LinkedIn online training platforms that offers around 4,000 courses you can sign up to, according to your professional and personal interests. Self-directed learning thrives in this environment.

PROGRAMME DESCRIPTION

Typically, your placements will consist of 3-6 month rotations across CST&T. This includes the opportunity to do a 3 month external placement elsewhere in the business. The graduate scheme will give you the opportunity to build on your technical knowledge and also develop soft skills through opportunities which a direct entry position may not be able to. In conjunction with the CS&T Management Team and the Early Careers Team, you will have the opportunity to input into the design of your training scheme to include placements which give an insight into the complete Helicopter Product Life Cycle.

WHAT WE NEED FROM YOU:

Minimum 2:2 Bachelors or Masters in Engineering Management, Product Design or Business-related subject.

DESIRED SKILLS

• Motivation and confidence to work in a dynamic programmes environment
• Works well in a multi-disciplined, cross-functional team
• Good communications skills at all levels (written & verbal)
• Proficient in the use of MS Office software suite including Project
• Ability to manage complex projects

• Project Management
• Integrated Logistic Support (ILS)
• Customer Support Management (CSM)
• Bids and Proposals
• Quality Assurance
• Equipment Performance Analysis
• Cost Benefit Analysi