Customer support

at  winningtemp

We are seeking a dedicated individual to join our team as a Technical Support Specialist, to provide top-notch customer support and technical assistance. If you have a passion for solving problems and thrive in a dynamic environment, we want to hear from you!

ABOUT US

Winningtemp is a leading SAAS company in providing innovative solutions that empower teams and leaders to create great results together. With our product, we are committed to driving success through better engagement and collaboration.
www.winningtemp.com
With a team of diverse professionals, we nurture an inclusive and collaborative workplace culture. At our Gothenburg head office, you will collaborate with colleagues with different backgrounds and a wide range of experiences and knowledge. You will have day-to-day interactions with Sales, Customer Success, and our Tech- and Product organization.

KEY QUALIFICATIONS

To excel in this role, you should have:

• Good technical understanding
• Customer focus and a service mindset
• Excellent problem-solving skills
• Good communication skills - English and Swedish - written and spoken
• A positive attitude, willingness to learn, and a dedication to contribute to a friendly and supportive work culture

We see it as an advantage if you have previous experience from working in a technical support role in a SAAS company.

ROLE AND RESPONSIBILITIES

As a Technical Support Specialist, you will play a pivotal role in ensuring our clients receive the highest quality support. Your responsibilities will include:

• Ticket resolutions, responding to customer inquiries via phone, email, and chat
• Diagnosing and troubleshooting technical issues
• Providing step-by-step solutions to customers
• Documenting reported issues and resolutions
• Assisting in the onboarding process of new users
• Developing FAQs and guides to facilitate customer self-service
• Collaborating with our product-, sales- and customer success teams to provide the best possible experience for our customers

We are constantly improving our customer support, and are currently implementing an AI solution to enhance the work situation of our team and improve the customer experience. This will free up time for our people to provide higher value to our customers.

To excel in this role, you should have:

• Good technical understanding
• Customer focus and a service mindset
• Excellent problem-solving skills
• Good communication skills - English and Swedish - written and spoken
• A positive attitude, willingness to learn, and a dedication to contribute to a friendly and supportive work cultur