Customer Systems Implementation & Training Specialist

at  SHL

SHL, PEOPLE SCIENCE. PEOPLE ANSWERS.

Do you thrive on interactions with customers and finding solutions to problems? SHL is an award-winning HR-Tech organisation with global customers across a variety of sectors. We are looking for a Customer Systems Implementation & Training Specialist to on-board our customers and provide training on the use of our platforms. If you have a positive attitude with a strong customer service focus this could be the perfect role for you.
A great benefits package is offered in a culture where career development, with ongoing manager guidance, collaboration, flexibility, diversity and inclusivity are all intrinsic to our culture. There is a huge investment in SHL currently so there’s no better time to become a part of something transformational. Hybrid working is available.

What you will be doing:

• Delivering quality training and presentations to customers in the use of SHL’s online platforms either via webinar, one to one calls or meetings.
• Once established, you will have a sound knowledge of all SHL online platforms & products, providing guidance on first-rate customer deployment.
• Reviewing and developing training course content and associated documentation (assisting with translation work if applicable).
• Configuring new SHL online accounts in line with customers’ requirements and make recommendations for new site implementations.
• Action update requests and monitor and administer global mailboxes, system training courses and bookings.
• Collaborating with colleagues and Subject Matter Experts, to create and maintain training support material for clients and employees.

ABOUT US

• We unlock the possibilities of businesses through the power of people, science and technology.
• We started this industry of people insight more than 40 years ago and continue to lead the market with powerhouse product launches, ground-breaking science and business transformation.
• When you inspire and transform people’s lives, you will experience the greatest business outcomes possible. SHL’s products insights, experiences, and services can help achieve growth at scale.

• Delivering quality training and presentations to customers in the use of SHL’s online platforms either via webinar, one to one calls or meetings.
• Once established, you will have a sound knowledge of all SHL online platforms & products, providing guidance on first-rate customer deployment.
• Reviewing and developing training course content and associated documentation (assisting with translation work if applicable).
• Configuring new SHL online accounts in line with customers’ requirements and make recommendations for new site implementations.
• Action update requests and monitor and administer global mailboxes, system training courses and bookings.
• Collaborating with colleagues and Subject Matter Experts, to create and maintain training support material for clients and employees