Customer Tech & Operations Manager - DACH Market

at  Agicap

WHO IS AGICAP?

Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe.
Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their cash flow, pay their suppliers and get paid.
Cash is King, and Agicap fundamentally reshapes the way companies manage one of their greatest pain points.
Our ambition is to become the global financial management solution for SMEs and Mid-Market companies worldwide.
To help us get there we have raised 3 rounds of fundings so far, totalling $121 million, with prestigious VC funds including Greenoaks, Partech and BlackFin.
These additional resources further fuel our product innovation, allowing us to grow significantly the team by welcoming new talents and accelerating our international expansion across Europe. We are now over 500 people.
We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure!
Home page
Customer Stories
Our Values

YOUR MISSION :

• You manage the bank integration process with our customers and ensure that Agicap is connected to all necessary data sources without errors
• You coordinate all internal & external stakeholders (bank contacts, customer success team, etc.) and always keep track of the progress of the project
• You advise our customers during the integration process on the best possible technical setup with regard to data integration
• You work closely with our onboarding team to ensure that technical setup and product training are optimally aligned
• After successful setup, you will support Account Managers in solving in-depth technical customer questions as needed
• You act as an interface between the product team and our customers by transparently communicating customer feedback to the product team. In this way, you make a significant contribution to improving our software
• You will become a specialist for a topic in the technical area in order to promote the exchange of knowledge both internally and between the teams
• ️ What we are looking for :
• You have gained initial professional experience in the form of internships/working student activities in technically-oriented roles or roles with a lot of customer contact (customer success, technical customer service, sales engineering, IT project management, etc.)
• You are able to communicate technically complex topics clearly and simply to customers
• You are very structured and pragmatic in your work
• You have successfully completed your university degree (Bachelor’s or Master’s) or your computer science training
• You are curious and structured and can deal with changing priorities on a daily basis
• You have a C2 level command of written and spoken German and are business fluent in English

Please refer the Job description for details