Customer Technical Manager

at  Ericsson

ABOUT THIS OPPORTUNITY:

We are now looking for a Customer Technical Manager that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.
The Customer Technical Manager typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.
As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are expected to travel internationally and work in different cultural environments. The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date.
Working as a Customer Technical Manager will require a broad knowledge within Telecom and Datacom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently.

THE SKILLS YOU BRING:

• Bachelor or Master’s degree in Engineering, IT, Telecoms or any Equivalent
• Min years of experience: at least 8-10 years of experience
• Domain Experience: Native Core, 5GCore, OSS & BSS Products, Access, RAN & Transmission
• Demonstrated as a Technical lead /Solution Architect in any previous roles
• Technical Customer Support Experience
• E2E Solutions Knowledge
• Telco Experience

• Handle Complex Issues in the customer Network
• Lead Critical investigations and restoration for Customer network
• Work with Domain experts & Customer Technical Experts to solve problems
• support Service Delivery Manager to drive Technical discussions
• incident management
• Problem Management
• Advocate Customer Success