Customer Technical Service Manager

at  Ardagh Group

Ardagh Metal Packaging is looking for Customer Technical Service Manager (m/f/d)
Located at Plant Enzesfeld, 2551 Enzesfeld-Lindabrunn, reporting directly to the General Manager.

REQUIREMENTS:

Bachelor’s degree in the field of technical sciences or engineering
Min. 5 years of similar experience within international company and environment
Fluent in German and English
Problem-solving, people relations and organizational skills
About Ardagh Metal Packaging
Ardagh Metal Packaging (AMP) is a leading supplier of sustainable, infinitely recyclable metal beverage cans to brand owners globally. An operating business of sustainable packaging business Ardagh Group, AMP is a leading industry player across Europe and the Americas, with innovative production capabilities, 23 production facilities, more than 6,000 employees and recorded revenues of $4.8 billion in 2023.
AMP is 76%-owned by Ardagh Group and is listed on the New York Stock Exchange under the ticker AMBP.
About Ardagh Group

Ardagh Group is a global supplier of infinitely recyclable metal and glass packaging solutions, producing packaging for brand owners around the world. We have grown to a team of approximately 20,000 people with revenues of more than $9 billion. Today we have a presence across the Americas, Europe and Africa.

• Ardagh produces many of the beverage cans and bottles that contain your favourite beverages.
• Our packaging is manufactured from metal and glass - permanent materials that can be infinitely recycled without any loss of quality.
• Ardagh produces more than 60 billion containers per year (more than 160 million containers per day).

The future we’re creating for Ardagh is built around our four Core Values of Inclusion, Trust, Teamwork and Excellence. We offer exciting and rewarding opportunities for talented and creative people. If you have ambition and want to make an impact with your career, come and join our team - you’ll enjoy the journey

ROLE OVERVIEW:

This position ensures to drive each individual customer line requirements to meet the standards when using the cans and ends from AMP-E; it contributes to uninterrupted and efficient filling process, continuous improvement of the filling line performance, creates opportunities for added value services and increases customer stickiness.
The Customer Technical Service Manager is a part of the complaint handling process and key position to the product and packaging related qualifications. The function manages and drives the technical topics (meetings, projects, developments) for KA’s and Regional customers, and liaise with the other regions where the projects and developments apply. In this function you are the main regional contact for the CTS Central Project Engineer, preparing and reporting weekly about the main activities, key information and KPI’s progress.

KEY RESPONSIBILITIES:

Visiting and maintaining regular contact with assigned customers for project follow-up, new developments, claims or complaint review
Acting as a technical advisory on operations related to the cans and ends performance in the filling line, warehouse handling (filled and empty) or transport
Promoting filling line audits and other tailored services as per VA services catalog
Planning, agreeing and executing the AMP-E and customer projects and developments together with the CTS central project manager and the customer.
Contributing actively to the complaint handling process (investigation and technical settlement with the customer - critical issues)
Promoting continuous improvement at the customer and internally.