Customer Technical Support

at  Cathedral Appointments

£24,500 | HYBRID | BONUS SCHEME | EXETER

Do you pride yourself on delivering excellent service to customers and have strong technical support and organisational skills? If so, our role might be what you are looking for. The role involves using bespoke systems to diagnose and resolve customer queries remotely.

KEY SKILLS REQUIRED FOR THE CUSTOMER TECHNICAL SUPPORT:

• Capability to grasp and utilise technical information
• Ability to consistently adhere to established internal processes and procedures to maintain organisational standards and efficiency.
• Strong verbal and written communication (phone & email) and administrative skills
• Ability to adapt to change positively in a past-faced environment
• Experience working within an automotive environment is desirable but not essential

• Identify and resolve technical issues using diagnostics knowledge to remotely fix issues where possible.
• Using product and customer account knowledge combined with your own initiative to resolve software and hardware product faults
• Liaising with the Servicing Team to get onward engineer investigations booked in.
• Efficiently collaborate and liaise with colleagues through our in-house communication platforms to facilitate the resolution of customer-related problems.
• To comply with the requirements of 9001
• To comply with the requirements of 27001