Customer Training Scheduler

at  Boeing

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
The Boeing Company is seeking an experienced Customer Training Scheduler in Singapore. The incumbent will work within Training Solutions to handle allocating and scheduling of all Training Solutions global training resources in line with customer requirements as outlined by the Customer Training Operations. Focus of the position is to ensure the efficient, optimal and cost effective utilization of the global Training Solutions network.

BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE):

• Bachelor degree or higher
• 3+ years of experience in customer support or training schedule related experience.
• 3+ years’ experience handling a demanding workload via multi-tasking (i.e., handling daily work, urgent emerging issues, project management, and phone call requests, etc.).
• 3+ years’ experience in a position where priorities changed frequently and customer service was critical to the teams success.

PREFERRED QUALIFICATIONS (DESIRED SKILLS/EXPERIENCE):

• Experience with training schedule and program management, integration of all logistics elements, customer communication, as well as understanding of execution of program planning to ensure schedules, and baseline requirements of flight crew training schedule and program.
• Experience working on Flight Simulator Training scheduling or a comparable commercial flight training campus operation.
• Experience with airlines or international government related to Flight/Maintenance training practices.
• Work shift may vary based on the needs of the business.

• Schedules and performs logistics pertaining to flight and maintenance training for multiple airplane models.
• Manages product/process changes (impact and alternative analysis, documentation, etc.) via defined change management processes.
• Forecasts optimal training schedules based upon strategic plans.
• Manages rescheduling efforts. Develops reports and analyses regarding training resources.