Customer Underwriting Team Manager (12 months contract)

at  LegalAndGeneral

Company Description
Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.
Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.
We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.
Joining us means helping create brighter financial futures for all our customers.
Job Description
We’re recruiting for a Customer Underwriting Team Manager to join us. We’re offering a competitive base salary. You will pro-actively manage and develop an Underwriting team to help them be the best they can be, consistently delivering quality Underwriting Risk Management Decisions, in line with our philosophy. To represent Legal & General in a way that positively role models our values and behaviours.

What you’ll be doing:

• Managing your team by developing, coaching and empowering people that embeds a culture of people engagement and value. Leading with an understanding of your people as individuals and role modelling the values and behaviours with a positive can-do attitude
• Contributing positively to the planning, forecasting and the allocation of work to the team to ensure work is completed in line with published standards
• Developing mutually beneficial relationships with all internal and external stakeholders to deliver the best outcomes for our customers, people and the business
• Creating a culture which enables people to constructively challenge the way we work to improve the way we do things, including customer journey and efficiency
• Using a range of management information and observations to review performance and set clear expectations, documenting this clearly to track on going performance improvements
• Contributing to the planning, forecasting and the allocation of work to the team to ensure work is completed in line with published standards
• Understanding the commitments that are made about the level of service during the marketing and sales processes to ensure the area is capable of meeting those expectations and that customers’ reasonable expectation of performance and service are met

Qualifications

Who we’re looking for:

• Product, system and processes used with the respective business area
• Awareness of business strategy
• Good level of knowledge and principles of Insurance
• Knowledge of products, processes procedures of relevant business area
• Demonstrate exceptional leadership, coaching and motivational skills to deliver our vision of doing the right things in the right way for our customers, shareholders and colleagues
• Has the knowledge and awareness of internal policies and controls to protect our customers, people, and shareholders by complying with regulatory requirements and operational risk guidelines
• Able make accurate and confident decisions within authorised autonomy
• Able to understand and interpret a range of MI and the ability to analyse and evaluate risk data

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Private medical insurance (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice
• There are the many discounts we offer – both for our own products and at a range of high street stores and online
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Additional Information
Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.
We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.
If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.
If you’re open to find out more, we’d love to hear from you

What you’ll be doing:

• Managing your team by developing, coaching and empowering people that embeds a culture of people engagement and value. Leading with an understanding of your people as individuals and role modelling the values and behaviours with a positive can-do attitude
• Contributing positively to the planning, forecasting and the allocation of work to the team to ensure work is completed in line with published standards
• Developing mutually beneficial relationships with all internal and external stakeholders to deliver the best outcomes for our customers, people and the business
• Creating a culture which enables people to constructively challenge the way we work to improve the way we do things, including customer journey and efficiency
• Using a range of management information and observations to review performance and set clear expectations, documenting this clearly to track on going performance improvements
• Contributing to the planning, forecasting and the allocation of work to the team to ensure work is completed in line with published standards
• Understanding the commitments that are made about the level of service during the marketing and sales processes to ensure the area is capable of meeting those expectations and that customers’ reasonable expectation of performance and service are me

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Private medical insurance (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice
• There are the many discounts we offer – both for our own products and at a range of high street stores and online
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the hear