Customer Value Specialist

at  Cargill

Cargill’s size and scale allows us to make a positive impact in the world. Our purpose is to nourish the world in a safe, responsible and sustainable way.
Cargill is a family company providing food, ingredients, agricultural solutions and industrial products that are vital for living. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials — from eggs to edible oils, salt to skincare, feed to alternative fuel. Our 160,000 colleagues, operating in 70 countries, make essential products that touch billions of lives each day. Join us and reach your higher purpose at Cargill.
This position is in Cargill’s food and bioindustrial business, where manufacturers, retailers, and foodservice companies rely on us to consistently deliver the products and services they need, and use our technical expertise and market knowledge to develop innovative products.
Job Purpose and Impact
The Customer Value Specialist establishes quality standards for products and processes and suggests modifications intended to prevent defects in components or final products. We seek a professional with the interpersonal skills to collaborate with internal and external multifunctional teams to address customer requirements and concerns and identify and mitigate quality risks.
Key Accountabilities
Handle customer requirements, concerns and complaints ensuring proper prioritization and follow up.
Conduct root cause analysis for defects, nonconformities or other quality failures, respond to customer complaints and provide guidance.
Develop and lead the implementation of key food safety management system programs and critical food safety tasks.
Provide continuous improvement support for operations and other functional areas as needed.
Design and deliver food safety and quality related training internal and external stakeholders to improve awareness and quality capacity.
Ensure compliance with quality standards.
Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff.
Lead customer audits or related visits and promote stakeholder communication.
Other duties as assigned Qualifications
Minimum Qualifications
Bachelor’s degree in a related field or equivalent experience
Excellent verbal and written English communication skills.
Minimum of two years of related work experience
Other minimum qualifications may apply
Preferred Qualifications
Three years experience in food industry.
Good knowledge of Good Manufacturing Practice (GMP), Hazard Analysis Critical Control Point (HACCP), International Organization for Standardization (ISO)9001: 2000, ISO14001 and Occupational Health and Safety Assessment Series 18001 and food safety.
Our Offer
We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.
Interested? Then make sure to send us your CV and cover letter in English today:
Follow us on LinkedIn: https://www.linkedin.com/company/cargill
Cargill is committed to being an inclusive employer. Click here to find out more https://careers.cargill.com/diversity

Please refer the Job description for details