Customer Voice Manager (Customer Engagement

at  Estuary Housing Association

Vacancy SalaryUp to £46,500 plus a car user allowance
Vacancy LocationSouthend-on-Sea (Flexible Hybrid Working)
This is a permanent, full time vacancy that will close in 11 days at 12:00 GMT.

THE VACANCY

The Customer Voice Manager will lead and inspire the organisation to deliver an effective, purposeful and inclusive customer engagement approach. They will develop customer insight information to tailor communication and use feedback data to influence and inform decisions.
Monitoring customer engagement operations, ensuring the voice of the customer is clear and heard within the organisation and plays a significant part in shaping and improving the design and delivery of current and future services.
They will be responsible for developing and maintaining strong relationships with customers, colleagues and other stakeholders to ensure high levels of customer satisfaction and engagement across Estuary.
The Customer Voice Manager will support, empower and embed the role of scrutiny across the organisation ensuring our customers our holding our services to account on their performance, culture and values.
They will support the Assistant Director of Customer Services for the implementation of the Customer Engagement Strategy to enhance the overall customer experience and meeting the requirements on customer standards around engagement.
No day is ever the same, so this role will have a ‘can do’ attitude and will thrive on performance and positive results. The manager will be adaptable and willing to learn and share knowledge with a range of partners. The successful candidate will also need to have a full UK driving licence and access to a car.
If you think this sounds like you and you’re ready for a challenge, we’d love to hear from you!
For a full breakdown of responsibilities and more details about the skills we’re looking for, please see the attached role profile located at the bottom of the advert.
This role will be hybrid working with at least two days in the office a week. You would also be expected to work outside of standard office hours occasionally (for customer meetings and events).

Please refer the Job description for details