Customs Broker, Branch Manager

at  Russell A Farrow Limited

Farrow, a wholly owned subsidiary of Kuehne+Nagel Group, is headquartered in Windsor, Canada. Farrow brings to the global trade industry over 110 years of expertise in cross-border customs brokerage, import/export trade compliance consulting, and integrated logistics services (international freight forwarding/global supply chain management, warehousing/distribution, and ground transportation). With operating locations across Canada, the United States, and Europe, Farrow manages over 800 employees with 38 offices and warehouses including those of acquired companies D.J. Powers Co. Inc. and Link+ Corporation. Farrow is proud to be a Canada’s Best Managed Companies winner for fourteen consecutive years, achieving Platinum Club status in the most recent eight years – an accomplishment few companies attain.
Position Summary
The Branch Manager is responsible for overseeing and managing the general operations of a branch of less than 5 employees. Ensures the smooth timely release and delivery of less than 50 transaction per day

Key Responsibilities (Supervisory/Materials/Information)

• Monitor on a continuous basis the work in progress to meet customs deadlines, client delivery requirements, expedite release of shipments, corporate invoicing and credit requirements.
• Daily planning of efficient staff assignments for 5 or less people.
• Communicate with clients, customs, trucking companies, senior management, other branch offices and departments, other brokers while assisting with difficult tariff classifications
• General operation of the office adhering to corporate policy and goals, procedures and regulations
• Implement new corporate and customs policies and procedure and educate staff
• Managing of employee evaluations, salary increases, vacation requests, absenteeism reports, etc.

Education and Experience

• High School diploma or equivalent experience
• Certified Customs Specialist in good standing
• Minimum of 3-5 years of general brokerage experience
• 2 years of supervisory experience

Competencies, Working Skills & Attributes

• Bilingualism (English/French) is considered an asset for this position.
• Excellent attention to detail
• Strong Interpersonal skills
• Tactful and dependable
• Must work under deadlines and related stresses in a timely and efficient manner
• Strong communication skills, both written and verbal
• Excellent problem solving skills

Working Conditions, Mental Effort & Physical Requirements

• Ability to sit for extended periods of time
• Ability to focus on computer screen and / or written materials
• Manual dexterity required to use desktop computer and peripherals
• Must work under deadlines and related stresses in a timely and efficient manner
• Able to professionally handle various personnel and other situations as they arise

Farrow is an equal opportunity employer, committed to diversity and inclusion. Accommodations for job applicants with disabilities are available on request

• Monitor on a continuous basis the work in progress to meet customs deadlines, client delivery requirements, expedite release of shipments, corporate invoicing and credit requirements.
• Daily planning of efficient staff assignments for 5 or less people.
• Communicate with clients, customs, trucking companies, senior management, other branch offices and departments, other brokers while assisting with difficult tariff classifications
• General operation of the office adhering to corporate policy and goals, procedures and regulations
• Implement new corporate and customs policies and procedure and educate staff
• Managing of employee evaluations, salary increases, vacation requests, absenteeism reports, etc