Customs Bureau Agent

at  DHL

CUSTOMS BUREAU AGENT

Shifts:
Tuesday - Saturday
14:00 - 20:00

Overall Role Purpose:

• To co-ordinate entries for customer shipments, ensuring that all documentation is processed and completed in a timely and efficient manner

Reports to: Customs Manager
Location: Hayes

Key Activities

• Liaise with customers to co-ordinate customs entries for the shipment of goods;
• Full declarations both imports and exports
• Transition declarations (T1’s) applicable on exports,
• CCDP frontier and supplementary declarations as required by the customer.
• Provide information to customers, freight forwarders, hauliers and DHL internal stakeholders in a timely manner and appropriate manner and promote excellent customer service and engagement
• Ensure all documentation is completed on time, accurately and adhering to compliance rules. Customer requirements must be met and achievement of relevant KPI’s
• Ability to deal with critical requirements, and problem solve activities within processing timelines
• Maintain all customs entries files both electronically and also hard copy files where required for certification and documents, where relevant
• Manage queries from the Global Service Centre (GSC), sending and issuing data when required.
• Respond to any communication from HMRC and other UK Government Departments regarding declaration matters

Stakeholders

• To co-ordinate entries for customer shipments, ensuring that all documentation is processed and completed in a timely and efficient manne