CX and Renewals Specialist (German Speaking)

at  Enghouse

Enghouse Interactive is looking to hire a Customer Experience & Renewals Specialist to join our dynamic Team!
Seeking a role where your insights can craft memorable customer journeys? Keen to redefine loyalty and ensure our patrons always feel valued? We’re inviting applications for a pivotal Customer Experience & Renewals Specialist role in our team.

What you will be doing:

• Customer Advocacy: Understand and champion the voice of our customers, integrating feedback to shape our services and products.
• Renewal Management: Coordinate renewals seamlessly, addressing concerns with genuine concern, ensuring our loyal customers are always at the forefront.
• Cross-Functional Collaboration: Engage closely with diverse teams, ensuring harmonious and consistent experiences across the spectrum.

REQUIREMENTS:

• 2+ years of proven experience in customer experience, renewals, or a closely related field
• Fluency in both verbal and written German is mandatory
• Exceptional communication skills, adept at forming and maintaining relationships.
• A sharp analytical mind, skilled at distilling complex customer data into actionable strategies.
• Proactivity and foresight in addressing and anticipating potential customer challenges.
• Commercially aware to provide the best service to our customers
• Excel in a fast-paced environment

• Customer Advocacy: Understand and champion the voice of our customers, integrating feedback to shape our services and products.
• Renewal Management: Coordinate renewals seamlessly, addressing concerns with genuine concern, ensuring our loyal customers are always at the forefront.
• Cross-Functional Collaboration: Engage closely with diverse teams, ensuring harmonious and consistent experiences across the spectrum