CX Knowledge & Content Specialist

at  loveholidays

WHY LOVEHOLIDAYS?

At loveholidays, we’re on a mission to open the world to everyone, giving our customers’ unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers’ personal holiday expert - the smart way to get away.

YOUR SKILLSET:

Proven experience in knowledge management or a similar role with a strong understanding of knowledge management principles and best practices

• Strong stakeholder management skills enabling you to build excellent relationships across departments including - Customer Experience, Content, Quality assurance & Tech to ensure the content and processes we’re developing in our knowledge base and agent templates are accurate and up to date
• A motivated self-starter who is able to work in a fast paced environment, multitask and take initiative

• Strong writing and editing skills, with a keen eye for detail

• • Strong understanding of knowledge management principles and best practices

• Strong stakeholder management skills enabling you to build excellent relationships across departments including - Customer Experience, Content, Quality assurance & Tech to ensure the content and processes we’re developing in our knowledge base and agent templates are accurate and up to date
• A motivated self-starter who is able to work in a fast paced environment, multitask and take initiative
• Strong writing and editing skills, with a keen eye for detai