CX Operations Analyst
at SER Solutions
Deutschland, , Germany -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 29 Sep, 2024 | Not Specified | 30 Jun, 2024 | 2 year(s) or above | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Responsibilities:
- You manage the day-to-day operations of the CX Certinia platform, ensuring a smooth business rhythm.
- You develope, implement, and support proactive processes, reports, and documentation to optimize the CX Operations function.
- You become the go-to person for Certinia operational management and process excellence, taking full ownership of this area.
- You leverage our CX business systems (Salesforce, Certinia) to create and maintain insightful dashboards and reports for CX leadership, team managers, and team members.
- You support project/order creation in Certinia and review for accuracy, ensuring adherence to terms and all internal and Customer requirements.
- You represent the CX Services in business in quarterly/annual review meetings, effectively communicating the status of active and pending operational items.
- You act as a liaison between SER business leaders in IT and Finance to find and resolve issues related to project setup, time entry, billing/invoicing, etc.
- You manage CX revenue through monthly invoicing
- You manage and improve CX employee onboarding/offboarding processes, materials, and tools, while maintaining accurate CX resource profiles.
- You collaborate with the Sales Operations team to leverage best practices.
- You maintain and contribute content to the CX Operations knowledgebase (Confluence).
- You support the creation and delivery of enablement materials for specific events and ongoing improvements
REQUIREMENT SUMMARY
Min:2.0Max:5.0 year(s)
Information Technology/IT
IT Software - Other
Other
Graduate
Proficient
1
Deutschland, Germany
