CX Operations Manager

at  Domain Group

WHO WE ARE

Domain Group is a leading Australian property marketplace made-up of a portfolio of brands across data insights, products and technology solutions. Headquartered in Sydney, we are a group of over 1200 passionate and innovative tech professionals united in our purpose to inspire confidence in life’s property decisions, providing a one-stop-shop of solutions found only on Domain.
As we change the way people engage with property, we need diverse thinkers to help us.

WHAT’S NEXT?

We’ll give your application the thoughtful attention it deserves and get back to you as soon as possible. If there’s a match, one of our recruitment consultants will reach out—so keep your phone handy! We’re genuinely excited about the chance to work together and make a meaningful impact.
Domain Group is enthusiastically and unapologetically committed to fostering an equitable, inclusive work culture which reflects our customers and communities. We are proactively looking for candidates from all lived experiences, including people with disability, and people of all ages, ethnicities, cultures (including Aboriginal and Torres Strait Islander Peoples), faiths, sexual orientations, and gender identities (including trans and non-binary people).
We are committed to providing an equitable recruitment process for people with disability. If you require adjustments during the process we’re here to support. If you wish to have a confidential chat about workplace adjustments, please contact our Equity, Diversity and Inclusion Manager Shai Feniger at shai.feniger@domain.com.au.

ABOUT THE ROLE

As a CX Operations Manager sitting within an experienced CX operations team, you will own the strategy, processes and systems that are designed to deliver a seamless customer support experience across our Real Time Agent and Engage products, whilst managing a large and incredible delivery team via 5 direct reports, and helping to identify opportunities for our Sales teams to grow additional revenue.
Sitting within one of the most collaborative, close-knit and well-integrated teams in Domain, this is an opportunity for a passionate problem-solver to fully immerse themselves in innovation and strategic thinking amongst a team of like-minded CX Ops Managers, whilst taking the leadership reins of a very hard-working delivery team that spans internationally.

We’re the right size business for you to make a real impact, with a workplace culture where you can be you. Perks of the role include:

• Discover your ideal work-life balance with our approach to flexibility;
• First-rate parental leave and wellbeing policies;
• Access to Perkbox, giving you discounts across healthcare, entertainment, food, utilities and more
• Continuous opportunities to leap, learn and grow