CX Service Representative

at  1password

ABOUT 1PASSWORD:

We all have important information we need to manage, and protecting it should be easy. Over 150,000 businesses and millions of people log in to 1Password to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to solving problems. Come help us unlock peace of mind so everyone can stay safer online.
As a CX Service Representative at 1Password, you will be the primary point of contact for customers engaging us through support channels such as telephone, email, and chat, with the potential to include additional channels as our services evolve. This role is essential in establishing the initial tone of our customer interactions, ensuring each one is conducted with the highest level of professionalism and empathy. This approach is crucial for nurturing and maintaining customer loyalty from the outset.
In this position, you will tackle a range of moderately complex customer issues, from login problems to billing inquiries, across a global customer base. You are expected to deliver superior customer service, enhancing customer retention and improving overall customer experiences by applying your developed skills and knowledge, leveraging available resources, and effectively prioritizing tasks. Typically, you will follow established procedures on routine work and receive instructions only on new assignments, demonstrating your ability to work with increased autonomy and responsibility.
This is a remote opportunity within Canada and the US. The working hours for this role will be Friday to Tuesday between the hours of 3-11pm EST or 12-8pm PST.

WHAT WE OFFER:

We believe in working hard, and resting hard. We’re always looking for new ways to support our team members, but here’s a glance at what we currently offer:

Please refer the Job description for details