CX Systems Survey Program Specialist

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

The CX Systems Program Manager is responsible for working with insight consultants and researchers by transforming their research and insights needs into survey programming and dashboard builds. This is an individual contributor role that will be part of a dynamic team of individuals that provide similar work for other business units.

BASIC QUALIFICATIONS

• Bachelor’s degree, or equivalent work experience
• Five to eight years of experience in project management activities

PREFERRED SKILLS/EXPERIENCE

• Advanced experience using Qualtrics is a must. Considered a plus:
• Qualtrics CX certification
• Project and global workflow tasks
• APIs
• Experience with Directories
• Knowledge of HTML and CSS (JavaScript a plus),
• Knowledge and application of WCAG standards
• Comprehensive knowledge of assigned business line or functional area
• Demonstrated management and leadership skills
• Strong organizational and analytical skills
• Advanced knowledge of project management
• Ability to identify and resolve exceptions and to analyze data
• Excellent verbal and written communication skills
• Knowledge of digital assets and tools
  Location Expectations
  The role offers a hybrid/flexible schedule, which means there’s an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
  If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

RESPONSIBILITIES

• Translate customer and employee research requirements into Qualtrics platform
• Program, build and test surveys, email templates, dashboards, and reports from the feedback platform
• Build workflows to automate tasks
• Collaborate with researchers and insight consultants in programming surveys
• Work with data/technology representatives in ensuring data and lists used are clean and complete
• Build ticketing protocols that will facilitate closed loop
• Manage the samples for each of these programs and ensure that automation is built to support a robust feedback platform

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la