CX Technical Representative - Extended Services

at  1password

ABOUT 1PASSWORD:

We all have important information we need to manage, and protecting it should be easy. Over 150,000 businesses and millions of people log in to 1Password to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to solving problems. Come help us unlock peace of mind so everyone can stay safer online.
As a CX Technical Representative for the Extended Services team, your role is to troubleshoot Tier 2 issues affecting our customers. These issues could include first-level escalations from within our team, more complex reliability issues, and sometimes novel issues from 1Password’s Extended Services, ranging from troubleshooting our CI/CD integrations to handling queries related to Extended Access Management.
You are equipped with the competencies required to comfortably deal with these more complex issues in a few primary areas of support; alongside this, you have developed competencies to support Tier 1 issues for all of our Extended Services. You contribute in the Tier 2 and Tier 1 spaces respectively, and take on more of a supportive role for your junior colleagues when required.
This is a remote opportunity within Canada and the US, Pacific Time zone preferred. The starting hours for this role will be between 2pm-4pm PST.

WHAT WE OFFER:

We believe in working hard, and resting hard. We’re always looking for new ways to support our team members, but here’s a glance at what we currently offer:

Please refer the Job description for details