CX-Universal Agent - Norwegian Bilingual

at  Percepta International

WHAT YOU’LL BE DOING:

Implement our client’s Norway customer care strategy in telephone and written customer and dealer contact to ensure customer satisfaction.

WHAT YOU BRING TO THE ROLE:

• Further Education college or similar Experience
• Practiced experience in a Contact Centre or Customer Service role.
• Excellent communication skills
• Working knowledge of MS Office, email, text messaging and chat
• Dealing with the Microsoft Office package and other personal computer skills
• Ability to work with multiple systems
• Conflict resolution skills, ability to work under pressure and calm demeanor
• Time management and ability to prioritise projects and customer needs.
• Demonstrate a high level of trust and integrity
• Excellent oral and written communication skills, with good command of grammar and punctuation
• Excellent attention to detail and practices active listening skills.
• Strong customer service, interpersonal and relationship building skills
• Time management and ability to prioritise projects and customer needs
• Conflict resolution skills – listen to the customer
• Exercise good service and business judgment with end goal of customer satisfaction.
• Ability to influence the opinion of others through verbal and/or written correspondence