Cybersecurity Instructor for the USA Market

at  TripleTen

TripleTen is a service that empowers individuals, regardless of their prior experience, to embark on the exciting and challenging journey of mastering tech professions. Our boot camps focus on training students in software engineering, data science, business intelligence analytics, cybersecurity and QA engineering in a feasible and accessible way, ultimately leading them to thrive in a new career.*
Our mission is to ensure that every student has the opportunity to master a new profession successfully, find their purpose, and become a valuable member of the tech industry.
TripleTen is a remote-first organization mirroring our students who complete our boot camps in a remote environment.

After applying for this position, please note that you must complete a test assignment. Completing this assignment will be the first step in the interview process.

Our Instructors are the first line of support for students in our cybersecurity program. As an instructor, you will help students with no previous experience review the materials of our 7-month program using our AI Learning Assistant bot.
Assisted by our AI bot at some parts of the program, you will answer student questions about program materials, help students fix mistakes in their projects and exercises, advise students on best industry practices for completing their work, and provide “human” expertise that might be outside the scope of our AI bot.

Requirements:

• Ability to communicate 5 days a week Mon-Fri or Tue-Sat, between 9am and 9pm CST (8 hours per day, the exact schedule can be discussed and decided during the interview)
• You possess a good level of written English — our students are Americans, many of our team members are natives, so it’s necessary to have a good level of English
• You are careful with communication, can structure your thoughts, and love helping people

DISCLOSURES

• At this time, we cannot offer H1B sponsorship opportunities in the USA.
• This job description is not designed to contain a comprehensive listing of required activities, duties, or responsibilities. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities at any time.
• TripleTen is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, color, religion, sex, national original, age, religion, disability, marital status, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

• Text-based communication with students on Discord: you’ll be dealing with different questions from students, including a deeper explanation of the theory, helping with debugging tool output, commandline arguments, and SIEM querieshelping to understand the task, pointing out differences between concepts, supporting and navigating students in their projects (SLA for response time: 15 mins)
• Validate the answers of our AI Learning Assistant bot to the students in some parts of the program, correcting the bot’s answers if necessary (SLA for response time: 15 mins)
• Report feedback on the AI Learning Assistant bot’s answers and overall work
• Occasionally, answer questions in Direct Messages from students on Discord or proactively
• reach out to students in Direct Messages based on the support team’s requests (SLA for response time: 1 day)
• Occasionally, communicate with the team and report students who might neanded more in-depth help on a topi