Cycle Studio Front Desk - Part Time (all genders)

at  Beat81

ABOUT BEAT81

BEAT81 is a fitness tech startup from Berlin revolutionizing the way people get fit. We bring together the power of music, community, and cutting-edge technology to create unforgettable indoor cycling workout experiences. We pride ourselves on providing our members with high-energy sessions that boost their motivation and inspire them to reach their fitness goals. Join us on our mission to create lasting wellbeing!

ABOUT THE ROLE

We are seeking a passionate, service-oriented and positive Front of House (FOH) staff member with a love for health and fitness for our BEAT81 indoor cycling studios in Cologne, dedicating between 15 and 25 hours/week to delivering exceptional service and unforgettable customer experiences.

YOUR RESPONSIBILITIES

• Provide high-level customer service and exceptional hospitality to BEAT81 customers
• Assist with check-ins, class bookings, and membership inquiries
• Give new customers introductions for the bikes and provide detailed information about our workout concept such as heart rate technology and the afterburn effect
• Handle customer issues and concerns in a positive, proactive and timely manner
• Work closely with the instructors and other FOH staff members to ensure smooth studio operations
• Uphold company policies and procedures to ensure a safe and inclusive environment for all members
• Maintain a clean and organized front desk and lobby area
• Assist in daily studio and bike tasks
• Maintain a positive attitude and take initiative